Position for Dutch-Speaking Client Operations Specialist

Dutch-Speaking Client Operations Specialist - Remote (Portugal)

Atlean World is a leading HR SaaS consultant dedicated to fostering multicultural environments. We specialize in multilingual markets, aiming to make the recruitment journey smoother and more enjoyable for candidates. We are excited to offer a remote, permanent opportunity for a Dutch-speaking Client Operations Specialist to join our dynamic team.

About the Role

As a Client Operations Specialist, you will be the primary point of contact for our clients, ensuring seamless operations and exceptional service delivery within a fast-paced fintech environment. This role is ideal for someone seeking a job without boundaries, offering flexibility and growth.

Key Responsibilities

• Provide comprehensive, end-to-end support for customer online orders, including:
  • Delivery management
  • Shipping investigations
  • Returns processing
  • Payment transactions and refunds
  • Handling inbound/outbound calls
  • Order reviews
• Manage sensitive customer and client information in strict compliance with PCI and GDPR policies.
• Collaborate with customers, carriers/couriers, financial institutions, Customer Support Representatives (CSRs), and internal departments to ensure efficient and effective issue resolution.

Requirements

To succeed in this role, you will need:

• Flawless written and oral communication skills in English (B2 level).
• Proficiency in Dutch (written and oral) is essential.
• Proven ability to work quickly and efficiently under deadline pressure.
• Exceptional accuracy and attention to detail, understanding the impact of small details.
• Demonstrated ability to work independently and make decisions with minimal supervision.
• Proactive problem-solving skills to deliver customer-focused solutions.
• Experience in a back-office environment with a strong focus on customer satisfaction.
• Interest in understanding and achieving individual and team Key Performance Indicators (KPIs).
• Knowledge of SAP and back-office operations is advantageous, but training can be provided.
• Flexibility to occasionally work overtime due to order volume fluctuations.
• A collaborative spirit and the ability to thrive in a team-oriented environment.
• Ability to work with sensitive and classified information is an advantage.

What We Offer

• Private Health Insurance from day one.
• Free Portuguese lessons.
• Significant opportunities for rapid career growth within the company.
• An excellent work opportunity within a dynamic, leading multinational company.
• Stable employment with clear career progression paths.
• Investment in ongoing training and personal development.
• Modern, centrally located office facilities with canteen and excellent public transport links (if applicable to your location, though this role is remote).
• Free company events and activities.

Join Atlean World and make it your "Next Job Without Boundaries!"