Regional Product Support Eca Manager

Regional Product Support ECA Manager

Company: Sidel Location: Parma, Italy Work Model: Onsite Contract: Permanent

Sidel is seeking a senior-level Regional Product Support ECA (Europe & Central Asia) Manager to lead and develop our Product Support Engineers specializing in Filler and Labeller technologies. This role is crucial for ensuring technical competence, fostering effective teamwork, and delivering high-quality support to our customers.

About the Role

As the Regional Product Support ECA Manager, you will be responsible for the overall performance and development of the Product Support team within the Europe and Central Asia region. You will play a key role in maintaining technical excellence, driving customer satisfaction, and contributing to the continuous improvement of our support services.

Key Responsibilities

• Lead and develop Product Support Engineers for Filler and Labeller technologies.
• Ensure high levels of technical competence and effective teamwork within the team.
• Maintain and update technical guidelines and documentation.
• Support training initiatives and promote continuous improvement among engineers.
• Manage and resolve major technical escalations.
• Ensure high levels of customer satisfaction through effective product support.
• Report on technical performance and key metrics.
• Contribute to the development of regional capabilities and expertise.

Requirements

• Proven experience in Product Support.
• Strong Team Leadership and management skills.
• Demonstrated Technical Competence in relevant technologies.
• A focus on achieving Customer Satisfaction.
• Experience in Escalation Management.
• Senior-level experience.

What We Offer

• A permanent contract with a leading company in the manufacturing industry.
• The opportunity to lead and develop a skilled technical team.
• A role based in Parma, Italy.
• The chance to contribute to global customer success and technological advancement.