Receptionist F/m

Receptionist (F/M) - IBIS Firenze Nord Aeroporto

Join the IBIS team in Florence as a Receptionist and be the welcoming face of our hotel! We are looking for an enthusiastic individual to provide exceptional service to our guests.

About the Role

As a Receptionist at IBIS Firenze Nord Aeroporto, you will be the first point of contact for our guests, ensuring a positive and memorable experience from arrival to departure. This is an onsite, junior-level position where you will play a crucial role in the daily operations of the hotel.

Key Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Handle check-ins and check-outs efficiently.
• Provide information about hotel services and local attractions.
• Respond to guest inquiries and requests promptly.
• Manage reservations and maintain accurate guest records.
• Handle telephone calls and correspondence.

Requirements

• Previous experience in reception or customer service is a plus.
• Strong communication and interpersonal skills.
• A passion for hospitality.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency.

What We Offer

IBIS is a worldwide leader in hospitality, and we are committed to supporting your professional growth. We believe in welcoming you as you are and providing opportunities to learn and develop every day. Join us and explore the limitless possibilities within Accor.