Senior Observability Architect | West Coast | PST | Remote

Senior Observability Architect | Remote (West Coast, PST)

Grafana Labs, the company behind the open observability cloud, is seeking a Senior Observability Architect to join our fully remote team. We are a 100% remote company with a global team and a culture built on open source principles, collaboration, and transparency.

About the Role

This is a strategic leadership role for deeply technical experts who excel at the intersection of systems thinking, architecture design, and customer impact. As an Observability Architect, you will be the technical owner of long-term customer success, architecting and guiding the implementation of complex observability solutions. You will build strategic relationships with engineers, SREs, and architects, ensuring Grafana's technology is deeply embedded into mission-critical systems.

Key Responsibilities

• Serve as the primary technical point of contact for a portfolio of Grafana customers.
• Design and guide customers on their observability maturity journey.
• Provide expert-level troubleshooting and guidance to drive adoption.
• Conduct technical reviews and health checks, assisting with root cause analysis.
• Advise clients on best practices and strategies for leveraging Grafana technology.
• Collaborate with clients to develop and execute technical roadmaps.
• Identify opportunities for clients to optimize costs and expand their use of our solutions.
• Develop and maintain strong, long-term relationships with key stakeholders.
• Own the customer lifecycle in collaboration with Engagement Managers and Onboarding Solutions Architects.
• Drive the adoption and effective use of our product suite to maximize customer value.
• Act as the voice of the customer internally, advocating for their needs and feature requests.
• Conduct training sessions and workshops.
• Develop and deliver technical documentation, guides, and tutorials.
• Participate in regular customer reviews to identify improvements, calculate ROI, and discuss upcoming needs.
• Prepare and present reports on client metrics and achievements.

Requirements

• Located on the West Coast of the USA (PST time zone).
• Bachelor’s degree in Computer Science, Information Technology, Math, or a related field (or equivalent experience).
• Experience deploying and operating Kubernetes.
• 5+ years of experience in a technical support, technical account management, consulting, Sales Engineer, or Professional Services role within the technology industry.
• Strong understanding of observability solutions; experience with Grafana, Prometheus, and Loki is a plus.
• Proven ability to manage multiple clients and projects simultaneously.
• Excellent problem-solving and analytical skills.
• Outstanding communication and interpersonal skills.
• Experience with relevant tools and technologies (e.g., CRM software, ticketing systems).
• Ability to travel as needed to meet with clients (up to 25%).
• First-class written and oral communication skills.
• A passion for solving technical challenges and delivering creative solutions.

Bonus Points For

• 5+ years of technical sales, TAM, or other post-sales technical experience, ideally with open-source technologies or in the observability space.
• Experience connecting product usage to value (ROI).
• Experience managing the customer lifecycle.
• Proactive assistance with technical issues and troubleshooting.
• A technical mindset and a desire for continuous technical growth.

What We Offer

• 100% Remote, Global Culture: Work with a diverse, international team in a collaborative, remote-first environment.
• Scaling Organization: Contribute to meaningful work in a high-growth, dynamic company.
• Transparent Communication: Benefit from open decision-making and regular company-wide updates.
• Innovation-Driven: Enjoy autonomy and support to ship great work and explore new ideas.
• Open Source Roots: Be part of a company built on community-driven values.
• Empowered Teams: Thrive in a high-trust, low-ego culture focused on outcomes.
• Career Growth Pathways: Access defined opportunities for professional development.
• Approachable Leadership: Work with transparent and involved executives.
• Passionate People: Join a team of smart, supportive individuals who care deeply about their work.
• In-Person Onboarding: Participate in an immersive onboarding experience to set you up for success.
• Work-Life Balance: Enjoy a global annual leave policy of 30 days, including 3 dedicated Grafana Shutdown Days.
• Compensation: The OTE compensation range in the US for this role is $204,000 - $260,000, with actual compensation varying based on experience and skillset.
• Stock Options: All roles include Restricted Stock Units (RSUs), providing ownership in Grafana Labs' success.