Customer Service Representative Prom - Bergamo

About the Role

Hertz is seeking a Customer Service Representative (CSR) Prom to join their team in Bergamo. Reporting to the Station Leader (SL) and Location/Airport Manager, and functionally to the Area Manager, your primary goal will be to deliver an excellent customer service experience.

Key Responsibilities

• Welcome and engage customers to ensure a pleasant experience.
• Efficiently complete rental and return operations.
• Provide clear information on ancillary services and refueling options.
• Effectively resolve customer complaints.
• Ensure overall customer satisfaction.

Requirements

• Proven experience in customer service.
• Familiarity with rental operations.
• Skills in complaint resolution.
• Ability to provide clear and helpful information.
• A strong focus on customer satisfaction.