Customer Service - English Speaker

Customer Service Specialist - English Speaker

Company: Umana spa Location: Milan, Italy

Umana spa is seeking two Customer Service Specialists with excellent English language skills to join an important company in the fashion industry, specializing in outdoor apparel. This is an on-site role based in Milan.

About the Role

The successful candidate will be responsible for managing customer relationships during the post-sales phase, ensuring a high-quality service experience. You will play a key role in maintaining and building lasting relationships with our clients, ensuring their satisfaction and loyalty.

Key Responsibilities

• Collaborate in the correct operational management of customer service activities.
• Manage post-sales customer interactions.
• Build and maintain strong, long-lasting client relationships.
• Ensure high levels of customer satisfaction and loyalty.

Requirements

• Excellent command of the English language.
• Experience in customer service.
• Proficiency in post-sales support.
• Skills in client relationship management.
• A focus on customer satisfaction and loyalty.
• Experience within the fashion industry is a plus.