Technical Program Manager

Technical Program Manager

Phaidra is building the future of industrial automation by creating AI-powered control systems that enable industrial facilities to automatically learn and improve over time. We leverage reinforcement learning algorithms to convert raw sensor data into high-value actions and decisions, focusing on industrial applications with measurable KPIs. Our systems allow domain experts to configure AI control systems without writing code.

We are a 100% remote company with a global team, hiring internationally through our partner OysterHR. Our core values are Transparency, Collaboration, Operational Excellence, Ownership, and Empathy.

About the Role

We are seeking a Technical Program Manager to own end-to-end delivery of complex, large-scale customer programs. This role involves leading program strategy and planning, serving as the primary customer-facing program leader, and collaborating closely with engineering and product teams. You will manage high-complexity engagements, lead executive-level communication, and proactively identify and address program risks. This role also involves shaping customer strategy, establishing program management best practices, and leading internal initiatives to enhance product capabilities. You will also mentor other TPMs and utilize AI tools to accelerate delivery.

This role is posted at multiple levels (mid-level and senior). Final leveling, title, and compensation will be determined based on the candidate's experience, skills, and qualifications.

Key Responsibilities

• Own end-to-end delivery of complex, large-scale customer programs, ensuring successful execution from kickoff through long-term support.
• Lead program strategy and planning, defining timelines, milestones, resource allocation, and risk mitigation plans.
• Serve as the primary customer-facing program leader and trusted advisor, guiding customers through technical and operational challenges.
• Collaborate with engineering and product teams to ensure customer solutions are configured correctly and delivered on time.
• Independently manage high-complexity engagements, navigating ambiguity and prioritizing competing demands.
• Lead executive-level communication, presenting complex technical concepts and program updates.
• Proactively identify program risks and lead initiatives to improve delivery workflows and customer experience.
• Shape and influence customer strategy by aligning evolving customer needs with long-term product and company direction.
• Establish and continuously improve program management best practices and documentation standards.
• Lead complex internal initiatives to enhance product capabilities, deployment methodologies, or operational tooling.
• Peer-mentor other TPMs and provide guidance to new hires.
• Adapt and apply appropriate project management methodologies (Agile, Waterfall, hybrid).
• Use AI tools strategically to accelerate delivery and improve quality.

Requirements

• 5+ years of technical program or project management experience, with demonstrated ownership of complex, cross-functional initiatives.
• Proven ability to independently lead large-scale, technically complex customer programs with high levels of ambiguity.
• Strong experience working with enterprise customers and distributed, cross-functional teams.
• Exceptional ability to communicate complex technical concepts clearly to both technical and non-technical audiences, including executive stakeholders.
• Demonstrated experience in stakeholder management, risk management, and program execution at scale.
• Ability to translate customer needs into structured requirements and influence product roadmaps.
• Demonstrated expertise in at least two of the following domains, with working proficiency across others:
  • Data centers
  • Industrial controls and automation systems
  • HVAC and mission-critical cooling systems
  • AI / Machine Learning applications in industrial environments
• Proficiency in a wide range of program management tools and methodologies, including Agile, Waterfall, and risk management frameworks.
• Strong documentation and organizational skills with a focus on creating scalable, repeatable processes.
• Bachelor’s degree in a relevant field or equivalent experience.

Preferred Skills & Experience

• Strong track record of driving process improvements and operational excellence initiatives.
• Experience leading cross-functional technical solution delivery involving engineering, research, and product teams.
• Proven ability to mentor, coach, and develop team members.
• Experience influencing product strategy through customer insights and program learnings.
• Project Management Professional (PMP) certification or equivalent.

What We Offer

• A fast-paced, team-oriented environment where your work directly shapes the company’s direction.
• 100% remote work environment.
• Competitive compensation and meaningful equity.
• Outsized responsibilities and opportunities for professional development.
• Comprehensive training programs.
• Medical, dental, and vision insurance (benefits vary by region).
• Unlimited paid time off, with a required minimum of 20 days per year.
• Paid parental leave (benefits vary by region).
• Flexible stipends for workspace, well-being, and professional development.
• Company MacBook.

Onboarding

• First 30 Days: Immersion in onboarding, product