Customer Support Coordinator

About the Role

FORTNA is seeking a Customer Support Coordinator to join our team in Parma, Italy. We partner with leading global brands to optimize their omnichannel and parcel distribution operations, ensuring fast, accurate, and cost-effective order fulfillment and last-mile delivery.

Key Responsibilities

• Coordinate customer support activities.
• Support distribution operations.
• Assist with order fulfillment processes.
• Contribute to omnichannel strategies.

Requirements

• Experience in customer support.
• Strong coordination skills.
• Familiarity with distribution operations.
• Understanding of omnichannel principles.
• Knowledge of order fulfillment.

About FORTNA

FORTNA is renowned worldwide for empowering companies to adapt to digital disruption and achieve their growth objectives. We design and implement solutions, driven by intelligent software, to optimize distribution operations. Our success is built on our people, our innovative approach, and our proprietary algorithms and tools that ensure optimal operations design and material and information flow.