Guest Experience Supervisor - Season 2026 - Borgo Pignano Florence (En)
Borgo Pignano Florence · Firenze, Provincia di Firenze
Job Description
Guest Experience Supervisor - Season 2026
Company: Borgo Pignano Florence Location: Florence, Italy Work Model: Onsite Contract: Contract
Borgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. As part of the prestigious Relais & Châteaux collection, the property offers 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and enchanting event spaces. We are an oasis of relaxation and refinement in the heart of Tuscany.
About the Role
The Guest Experience Supervisor will oversee the guest experience, ensuring seamless and memorable stays for all visitors. This role is crucial in maintaining the high standards expected of a Relais & Châteaux property.
Key Responsibilities
- Oversee and manage all aspects of the guest experience.
- Ensure exceptional customer service is delivered at all touchpoints.
- Supervise front-of-house operations to maintain efficiency and guest satisfaction.
- Coordinate with various hotel departments to fulfill guest requests and resolve issues promptly.
- Uphold the standards and reputation of Borgo Pignano Florence and the Relais & Châteaux brand.
Requirements
- Proven experience in Guest Experience or a similar role within the hospitality industry.
- Strong understanding of hotel operations.
- Excellent customer service and interpersonal skills.
- Supervisory or leadership experience is preferred.
- Fluency in English.
✨ This description was enhanced by AI based on the original listing.