Native Japanese) Customer Support Consultant, Emails/chats (Remote)

About the Role

Are you passionate about technology and fluent in Japanese? SupportYourApp is seeking a Native Japanese Customer Support Consultant to join our remote team. This is an exciting opportunity to work with leading SaaS, Software, and Hardware solutions in a multicultural and multilingual environment, all from the comfort of your home office. We foster a "People First" management approach, encouraging skill development and goal achievement.

Key Responsibilities

• Build positive and long-lasting relationships with customers.
• Provide exceptional customer support via email and chat channels.
• Assist users with inquiries related to SaaS, software, and hardware products.
• Contribute to a positive and collaborative team environment.

Requirements

• Native fluency in Japanese.
• Proficiency in English for communication.
• Experience in customer support.
• Familiarity with SaaS, software, or hardware products.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a remote team.

What We Offer

• A remote work model, allowing you to work from home.
• Opportunity to work with leading tech solutions.
• A multicultural and multilingual work environment.
• Support for professional development and skill enhancement.
• A "People First" management approach.